Same-day delivery across Amritsar — send your prescription on WhatsApp and we handle the rest
Last Updated: September 20, 2026
Welcome to Florem Medicare. These Terms & Conditions govern your access to and use of the Florem Medicare website, products, services, and related features.
By accessing, browsing, or using floremmedicare.com, placing an order, submitting a prescription, or using any service provided through the website, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms & Conditions, please do not use the website or our services.
Florem Medicare is a healthcare and pharmacy service provider offering medicines, healthcare products, wellness products, and medical supplies through its website and related customer service channels.
Our product categories may include prescription medicines, general medicines, antibiotics, cardiology products, diabetes care, gastroenterology, critical care, OTC wellness products, surgical and medical supplies, dermatology and skin care, neurology and pain management products, vitamins and supplements, and other healthcare-related products.
Product availability, categories, pricing, and services may change from time to time without prior notice.
By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
These Terms & Conditions apply to all visitors, customers, users, and other persons accessing or using the website.
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.
You must provide accurate and complete information when using our website or placing an order.
By using our services, you confirm that the information provided by you is accurate to the best of your knowledge and that you are legally permitted to purchase or receive the products you order.
Where a product or medicine requires a prescription or other legal authorization, the applicable requirements must be satisfied before the order can be fulfilled.
Florem Medicare provides access to medicines, healthcare products, and related services. The information displayed on this website is intended for general informational and product-related purposes.
Information on the website should not be considered a substitute for professional medical advice, diagnosis, treatment, or consultation with a qualified healthcare professional.
You should always follow the instructions provided by your doctor, pharmacist, or other qualified healthcare professional regarding the use of medicines.
Do not start, stop, change, or modify any prescription medicine or treatment without consulting an appropriate healthcare professional.
If you experience a medical emergency, seek immediate assistance from an appropriate emergency medical service or healthcare professional.
Certain medicines available through Florem Medicare may require a valid prescription from a qualified healthcare professional.
Where a prescription is required, we may request a valid prescription before processing or fulfilling an order.
We reserve the right to:
Prescription medicines must be used only by the person for whom they have been prescribed and strictly according to the instructions of the prescribing healthcare professional.
If you submit a prescription through our website, WhatsApp, email, or another approved communication channel, you are responsible for providing a clear and valid prescription and accurate information.
You should not submit a prescription that belongs to another person unless you are legally authorized to do so.
We may request additional information where necessary to process the order.
Submitting a prescription does not automatically guarantee that an order will be accepted or fulfilled.
We make reasonable efforts to ensure that product names, descriptions, images, prices, availability, and other information displayed on the website are accurate.
However, product information may occasionally contain errors, omissions, outdated information, or differences from the actual product packaging.
Product packaging, appearance, labeling, manufacturer information, and other details may change from time to time.
If there is a significant discrepancy between information displayed on the website and the actual product or applicable prescription requirements, we may contact you before fulfilling the order.
All products displayed on the website are subject to availability.
A product being displayed on the website does not guarantee that it will be available at the time an order is placed.
If a requested product is unavailable, we may:
We will not substitute prescription medicines without appropriate authorization or customer confirmation where such confirmation is required.
Prices displayed on the website may change from time to time due to changes in supplier pricing, taxes, availability, promotions, or other business factors.
We reserve the right to correct pricing errors or inaccurate product information.
If an order has been placed with an incorrect price due to a technical or publishing error, we may contact you before processing the order.
You may choose whether to proceed with the corrected price or cancel the affected order where applicable.
When you place an order through our website or an approved ordering channel, you are making a request to purchase the selected products.
Submitting an order does not necessarily mean that the order has been accepted.
An order may be subject to:
We reserve the right to accept, modify, delay, or cancel an order where reasonably necessary.
After you submit an order, we may provide an order confirmation through the contact information provided by you.
An order confirmation indicates that we have received your order request. It does not necessarily mean that every item in the order has been approved, reserved, or dispatched.
If any issue arises with your order, our team may contact you for additional information or clarification.
Customers are responsible for providing accurate payment information when placing an order.
Payments may be processed through third-party payment providers or other available payment methods.
Where applicable, payment authorization may be required before an order is processed or dispatched.
We are not responsible for technical failures, interruptions, declined transactions, or other issues caused by third-party payment providers.
Additional terms and conditions may apply to payments processed through third-party payment services.
Florem Medicare may provide delivery services to selected locations, including locations within Amritsar, subject to service availability.
Delivery times may vary depending on product availability, prescription verification, order processing, location, traffic, weather, holidays, operational circumstances, and other factors.
Any delivery time displayed or communicated by us is an estimated timeframe unless specifically stated otherwise.
We will make reasonable efforts to deliver orders within the communicated timeframe, but we cannot guarantee delivery at a specific time unless expressly confirmed.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Florem Medicare will not be responsible for delays, failed deliveries, or additional delivery requirements caused by incorrect or incomplete information provided by the customer.
If an order cannot be delivered because the customer cannot be reached or the delivery information is incorrect, additional arrangements or charges may apply where appropriate.
Customers may request cancellation of an order before it has been processed or dispatched, subject to the circumstances of the order.
Cancellation may not be possible once an order has been dispatched, delivered, or otherwise processed in accordance with applicable requirements.
Prescription medicines and other healthcare products may be subject to additional restrictions regarding cancellation and return.
To request cancellation, please contact Florem Medicare as soon as possible using the contact details provided on the website.
Returns and refunds are subject to the applicable product, payment, and return policies of Florem Medicare.
For safety, hygiene, legal, and regulatory reasons, certain medicines and healthcare products may not be eligible for return after delivery unless the return is permitted under applicable requirements.
Where a product is damaged, incorrect, defective, or otherwise eligible for return or refund, customers should contact us as soon as possible after receiving the order.
We may request photographs, order information, packaging information, or other details to assess a return or refund request.
Approved refunds will generally be processed through the original payment method where applicable, subject to the policies of the relevant payment provider.
If you receive a product that appears damaged, incorrect, or materially different from what was ordered, please contact Florem Medicare promptly.
Customers should retain the original product packaging, invoice, and other relevant documentation until the issue has been reviewed.
We may investigate the issue and determine the appropriate resolution in accordance with our policies and applicable requirements.
You agree to use the website only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
You are responsible for providing accurate information when placing an order, creating an account, submitting a prescription, requesting delivery, or contacting Florem Medicare.
You are also responsible for:
Unless otherwise stated, the content available on the Florem Medicare website, including text, graphics, logos, images, designs, layouts, icons, software, and other materials, is owned by or licensed to Florem Medicare.
You may access and use website content for personal and lawful purposes only.
You may not reproduce, distribute, modify, publish, transmit, sell, or commercially exploit website content without prior written permission from the appropriate rights holder.
The website may contain links to or integrations with third-party websites, payment providers, communication platforms, delivery services, analytics services, or other external services.
Third-party services operate independently and may have their own terms, policies, and conditions.
Florem Medicare is not responsible for the content, availability, security, privacy practices, or policies of third-party services that we do not control.
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.
The website may occasionally be unavailable because of:
We may modify, suspend, or discontinue any part of the website or its services without prior notice where reasonably necessary.
To the extent permitted by applicable law, the website and its content are provided on an "as available" basis.
We make reasonable efforts to provide accurate information, but we do not guarantee that all website content will always be complete, accurate, current, or error-free.
Product availability, descriptions, prices, images, and other information may change without notice.
Nothing on this website should be interpreted as a guarantee of a particular medical outcome or treatment result.
To the maximum extent permitted by applicable law, Florem Medicare shall not be responsible for losses or damages arising from circumstances beyond our reasonable control or from the improper use of products by customers.
This may include, where permitted by law:
Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to indemnify and hold harmless Florem Medicare, its employees, representatives, service providers, and affiliates from claims, losses, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or misuse of products purchased through the website.
Your use of the Florem Medicare website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, protect, and process personal information provided through the website and our services.
By using the website, you acknowledge that you have reviewed our Privacy Policy.
Florem Medicare reserves the right to modify, add, remove, suspend, or discontinue products, services, categories, website features, delivery options, or other services at any time.
We may also update product information, pricing, availability, and service conditions from time to time.
Changes may be made without prior notice where reasonably necessary.
Florem Medicare shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, fire, flood, public emergencies, government actions, transportation disruptions, strikes, internet or telecommunications failures, supply shortages, or other unforeseen events.
Where such circumstances occur, we will make reasonable efforts to resume services as soon as practical.
We may suspend or restrict access to the website or services where we reasonably believe that a user has violated these Terms & Conditions, engaged in fraudulent activity, provided false information, or used the website unlawfully.
We may also restrict access where necessary to protect the security of the website, our customers, employees, or business operations.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.
The remaining provisions of these Terms & Conditions shall continue to remain in effect.
These Terms & Conditions, together with our Privacy Policy and other applicable policies published on the website, constitute the terms governing your use of the Florem Medicare website and services, except where additional terms expressly apply to a particular product or service.
If you have questions about these Terms & Conditions, an order, a product, delivery, payment, or any other matter relating to Florem Medicare, please contact us.
Florem Medicare
Email: medicareflorem@gmail.com
Phone: +91 62395 05536
By using the Florem Medicare website, placing an order, submitting a prescription, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these Terms & Conditions, please discontinue use of the website and services.
